[Resolved] Zoom Car — yet to get the reimbursement of inr 1213.84

suvakshan

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700091

To
The person concerned,
I had a booking with zoom dated 28th september 2017 from 6pm (Booking id: jps6t2v7t). Due to unavailability of car your customer carecalled me & changed the pick up location twice as well as the car i. E. Maruti swift (Ka51d2622). Now they promised me to reimburse the cab fare both ways to the pick up location. I had uploaded all the documents by 29th september 2017. It is been more than a month still it is pending, i yet to get the reimbursement ofinr 1213.84.
Moreover, the booking is still live at the mobile platform. It is a technical error also from your end.
For your quick reference i am attaching the cab bills & fuel bill here again.
Now either sort out the thing as soon as possible.

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Dec 6, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2017

Zoomcar Customer Care's response Hello Suvakshan,

Greetings!

Firstly! please accept our apologies for the trouble caused. We have already escalated the above issue to our concerned team to take necessary measures on the above issue.

We did check the cab bills attached, however, the details on the same is not clear. Kindly forward the cab bill email to [protected]@zoomcar.com with the booking details for us to have a check and do the needful.

Regards,
Appachu
Zoomcar

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Comments

DJ-Rajput

from Bengaluru, Karnataka

I was using email id of my cousin on my phone to book cars all this while and now would like to change it. The registered number is going to be the same. I have already logged out of the app and called customer care and they mentioned that they cannot help.

Please assistance ASAP as have to book a car.