Zoom Car — zap payments not credited from last 4 months
SSumeet Kumar Bhandari on Mar 17, 2020
Can i expect reply and payment from your side.
Kindly do the needful to avoid and legal obligation.
This is totally harrasment. No body bothered to reply. No body bothered to speak. No body ready to give payment.
Unable to understand what you people are doing or trying to do. 48 working hours has been over and i am still struggling to get reply from your side and payment to be credited in my account.
From last 3 months i am suffering. As per our conversation from last month this payment should release by the end of feb'20 but no body bothered.
Even continues request that my credit card bill is overdue and i have to pay the bill there is no system or person from company side who should bothered about his partner. If your money gets late you charge rs. 300 per day as late fee.
It's 3 months, can you imagine if i calculate the late fees with same charge that would be more than 1 lakh rupee. Just requesting you once again that kindly credit my last pending payments by today only and the month of feb kindly share the bills and if the payment needs to be done than just credit that payment too in my account as soon as possible...
Trying to calling on your number but unable to connect on support number may be you people have blocked the number.
Without prior information you people has terminate the agreement and picked your cars without my information from the sights. I am still struggling to get the details of termination of contract but no body bothered to tel the person with whom contract is made.
I again urging you it's hight of incorporation. To avoid any legal action kindly do the needful by today as it is already pending since long.
[Mar 17, 2020] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response Mar 17, 2020
We understand your disappointment here. We did check the above issue and see that our team is already working on it.
Please raise your concern through the chat option in the ZAP application for our team to share more details on the escalated issue.
Also, the payment with regard to the termination done will be settled in the payout of next month.
Verified SupportZoom Car Customer Care's response Mar 18, 2020
We under your concern here. We have already informed our team to have a check on the escalated issue and share an update on priority.
Verified SupportZoom Car Customer Care's response Mar 28, 2020
The issue is escalated to our concerned team, we will ensure that the issue will be resolved as soon as possible.
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