Zoom Car — zap subscription creta

Address:

560100

I have subsceibed for the creta vehicle and the vehicle blocked from oct 30 i raised many request every one are telling to wait for 24-48hrs for update at first they blocked till 10th november later they extended the block till 10th december and i raised a ticket on 11th november to provide my vehicle back at earlist or provide me a replacement vehicle on 12th i got the mail stating they will escalte the issue with their concern team and revirt back or they will deliver the vehicle by 10th dec. Later i made so many call to the zap support team and they keep on telling to wait till 24-48hrs even i waited more than that i didnot received any updated from them on 5th december i got a mail that there are no 7seater vehicle available for replacent where my creta is 5seater vehicle where does this 7seater came from? I requested them to terminate my vehicle and provide me the refund even though their is no response from them actual time period to respond for the open ticket is 24hrs but if i raised amy ticket and waited for 4-5days also no reponse i am getting from them if i contact the zap support and speak with them they were telling to wait until the block time and speak on dec 5th the block had been extended to jan 6th.. Now if i am contacting the zap support they were telling we need to get an update from the city team how many days they required to give an update? My ticket id:348612