[Resolved]  Zoom Car — zap subscription - received veteran car at the price of new car

Address:Gurgaon, Haryana, 122002

DEAR ZAP/ZOOMCAR

This letter is being written for your kind attention and notice as I am very disappointed by ZAP and Zoomcar services and representatives receptively.

Please give clarifications for the query asked by me.

Query 1 - I undersigned booked a maruti suzuki swift AT on 30.07.2019 for Rs. 18999 + 18% GST. And received it on 28.11.2019 at 9:15 P.M. which is almost more than 90days which again results in breaking ZAP policies/rules or terms and conditions. I am very disappointed with the fact that no follow up was scheduled for the late arrival of the car. Plus on the other hand I am more unhappy about the car I received. It is an accidental car with unmatching painted body parts. It is also a major concern that the car I received is 32000+ kms running with damaged ac vents, music system button, heavy engine knocking sound, gears and transmission is harsh

Query 2 – I did not pay for a veteran car as I was referred by a subscriber who has already subscribed a veteran car with 30000+ kms. Explain me how am I not being cheated on this. First you make me wait for so much time and then you give me awful services and an old car.

Query 3 - listed live on 29th itself. No checklist confirmation was there in my inbox and zap application. How have you decided to deducted an amount of rs. 600 which is very disrespecting and illogical to deal with a brand new subscriber. Picture is attached

Query 4 – Now coming on the first trip of the subscription dated 30.11.19. the car was booked from 30-11-19 till 01.12.19 but I did not returned on the end date. Despite of ongoing booking 3 people come to my house and ask for the car, On the app it was showing the trip got completed on 01.12.2019 at 4:00 P.M and the next booking was allotted around 9:00 P.M but the fact was that the car was reported damaged and did not returned that day. The customer booked the other zoomcar standing on the same spot with the same booking amount. Which again is a loss for the other car as it was going for a trip with a bigger booking amount. Now the swift arrives next day dated 02.12.2019 with no damage. The extra charges were not credited in my app till now. Picture is attached for the reference

Query 5 – The next booking dated 03.12.2019 was for Rs. 800+ but when the trip got ended I received (minus)-Rs.178 as my share. Picture is attached for the reference. Like these bookings no subscriber can earn and would never advertise good about this program. Zoomcar and ZAP has led me down and have broken all my trust on them.

Query 6 – Have I invested in a misery or zap just used my money for the finance rotations?

Kindly acknowledge and respond with immediate necessary actions.

Actions in this regard can be addressed at the same id and phone number provided below

Yours Faithfully,
Nilesh
S/O Satyendra Singh
[protected]
Car – PB-01-N-0487
Make – swift AT (diesel)
email - [protected]@yahoo.co.in

cc - zap.[protected]@zoomcar.com
+4 photos
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Jan 8, 2020
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2019
Zoomcar Customer Care's response
Hello User,

Greetings!

We are sorry for the delay in delivering the vehilce. Please accept our sincere apologies for the inconvenience caused in regard to the car condition and we are sorry to know about the discrepancy in the billing. We have esclate this issue to our team to have a check and reach out to you at the earliest.

Regards,
Imran
Zoomcar
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