Zoom Car — zap subscription same day cancellation

saravanan13

from Chennai, Tamil Nadu

Address:	Banglore, India, 600032
Website:	zoomcar.com

This is saravanan from chennai. I have booked the swift car in the zap subscription on 27th aug 2019 early morning. Paid security deposit: 19999 and first-month subscription amount: 25759. Paid totally: 45758 rs.

On the same day due to official reasons, i got the transfer. So that i tried to contact zap customer support ([protected]) to cancel this zap subscription on the same day before they making any action against my subscription. But the support team said that it is related to the sales team and all those sales number lines were busy, we will inform them to call back.
So that i sent the cancellation request through email (Zap. [protected]@zoomcar.com) on the same day. Then i got a call back on 31 august and i explained the transfer reasons and they accepted to cancel it.

And that sales guy told that if you cancel then you get the only refund of : 25759 and the security deposit (19999) won't be refunded. And i requested him to refund security deposit also. He told that suppose if it is cancelled in same day then we will refund it. I told him that i have sent a cancellation email on the same day only. Then he checked the email date and told that i checked with my officers as per policy security deposit will not be refunded.

He made the cancellation. Afterso many email followups i got the refund of first-month subscription amount: 25759 on 9th sept 2019. Zoom car is not ready to refund the security deposit 20k.

Since i requested the cancellation on the same day (27th aug 2019) there is no loss for zoom car, so i requested them to refund the security deposit but they are not doing it.

Even we book the new swift car through maruthi showroom the cancellation charges will be 1000 rs only. Why zap subscription cancellation policy is zero percentage favor of the customer.

Charging fine of 100% (19999) for the same day cancellation even before verifying the address / id proof documents also car not allocated. How it is correct?

Please refund my security deposit.

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Zoomcar customer support has been notified about the posted complaint.

Sep 18, 2019

Updated by saravanan13 Here is the booking snapshot

Verified Support

Sep 20, 2019

Zoomcar Customer Care's response Hello Saravanan,

We are sorry for all the trouble that you had to go through.

Please share your registered email ID and contact number we shall have a check on the complaint raised and we will ensure an update is shared about the refund.

Regards,
Sowmya

Sep 20, 2019

Updated by saravanan13 Thanks for the reply . My email id is [protected]@yahoo.co.in and phone number is [protected]. Please find the screen shot attached with the same information suppose email and phone are protected.

Verified Support

Sep 22, 2019

Zoomcar Customer Care's response Hello Saravanan,

Thank you for sharing the requested detail, we will inform our team to have a check and address the issue on priority.

Regards,
Ramya. S

Sep 23, 2019

Updated by saravanan13 Thanks, Your team contacted me and saying same thing that they were not ready to refund my 20K. Very poor cancellation policy you have keep it up for the same day cancellation. As a common man where can i find a justice for this type of robbery rather than going out of zoomcar application.

Oct 06, 2019

Updated by saravanan13 For my 20k zoom car is not ready to share even the booking ID. Please see attached email reference.