[Resolved]  Zoom Car — zoom car - car brokedown 25 mins after trip start and company charged rs 58k

Website:

www.zoomcar.com

This is regarding booking id: jps625ab1.

I have made a booking with zoom car for trip on[protected]:30am to[protected]:30pm for 225kms.

We started from the pickup location at 8:45 am and headed towards kormangala which is about 10kms from the pickup point.
Initially, when we started the trip from the pick up location, the noise of the engine was comparatively loud for which, we stopped at hal signal and examined the car. We could not find anything suspicious from the inspection and we decided to continue on our journey as we were already late to our destination.

We refuelled the car for rs 1, 000 worth of fuel at indian oil pump at kormangala at 9:07 am which can be seen in the receipt attached.

At around 9:15, at kormangala 6th block, the car stopped when we slowed down due to traffic and it failed to start again. Hardly, we drove the vehicle for 25 mins within the city and there was a breakdown.

We pushed the car aside, parked it and called up zoom breakdown assistance at 9:22am.

Kormangala zoom car parking lot was hardly 600m away from the breakdown spot and we waited for more than 2 hours for the executive from zoom car to turn up and carry a detailed inspection of the car.
He did a complete check and told us that there is a problem with the starter and the car needs to be towed.
After 1 hour, about 12:23pm another executive came, inspected the car and collected the keys from us, and the zoom executive over call has told us that we can leave the place and the complete refund for the trip including the fuel bills would be initiated in 3 to 5 days.

On april 10th, i received a call from the zoom customer service stating that there are damages to the car caused by negligent driving and i am liable to pay rs 10, 000 by end of the day, which if i failed to pay, would attract a daily interest of 18%.
I completely defended my point saying that there was nothing averse which happened and there were no damages due to my driving. Car is driven in the city limits from hal to kormangala which is a clear route.
Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed saying that the damage was caused by me.
Customer representative told me that there are damages caused due to negligent driving and the images related to the broken internal parts and oil leak would be sent to me after the call, which i have not received till date.

There is no such incident happened, no oil leak was found in and around the breakdown site and also no damage to the car is reported by the person who inspected it when we handed over the keys on april 07, 2018 at 12:25 pm.

I was in utter shock and disbelief as we have not run into anything odd from the time we have taken the car and the route we travelled was also smooth. We did not face any averse situation during our journey.

I sent an e-mail on apr 10th, 2018 to the zoom car support detailing everything that has happened along with the timelines to prove that there is no damage from my end. There was no reply from zoom car as
Till today, i have not received any mail reply from the support team. Tried to call the zoom customer service which always gets disconnected after pressing the "speak to representative" option.

Today i. E on april 12th, 2018, i am shocked to see the outstanding amount was changed from rs 10, 000 which was seen on april 11th, as can be seen in the snapshot is changed to a whopping rs 57, 680 saying that a late fee is levied on my booking for late return.

The car already had an existing problem due to which the breakdown happened and i am no way responsible for it. Request to cancel all the charges and refund my booking amount along with the fuel receipt of rs 1, 000.