Zoom Car — Zoom car delay in getting the car | |||||
I have booked car with booking id JPS6VQP47 at 3.30 pm for which i got it around 4.30pm, my entire planning was gone waste. We couldn't reach our destination on time, as there was no zoomcar representative to attend us though we were early by half an hour and had to wait for one and a half hours. As Zoomcar charges for the extra time(Rs.300 per hour) why dont the same can be compensated for us. Need an early response or compensation. Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Thanks for the quick response and resolving the issue.
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Apologies for the inconvenience caused.
We have notified our team who will get in touch with you and have the issue resolved. This is not the kind of service we would want to offer our customers. We will ensure that the feedback is passed on to the ground fleet and appropriate action is taken on this.
Rest assured, we will ensure that your issue is resolved at the earliest.
Regards,
Team Zoomcar.