[Resolved] Zoom Car — zoom car deposit refund not issued for booking jps6bedf7

Prateek J

from Mysore, Karnataka

Address:

560066

Booking id-jps6bedf7
As per the company policies, it was told that refund (Of rs 2983) will be done by 5 to 15 working days. But after many emails and complaints the company has not provided me with any refund.

Not even this, customer support team providing false commitment and every time their tat is ranging from 5 min to 6 hours and now following email i have received after 16 days from zoom car yesterday saying:

"refund of 2983.0 has been initiated to your. As per your bank, the amount should reflect in your account by sun, 14 jul 1:05"

This exactly shows how they lie to the customers. Yesterday, i had long conversation with mr. Prashant and he assured me to get my money by 3:00 am on 29th june.

I have list of all people with whom i have discussed my issue and how they provide wrong commitments towards my refund.

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Aug 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

Zoomcar Customer Care's response Hello Prateek,

Greetings!

We understand your concern here. Upon checking, we see that the refund has been initiated on 29/06/19 01:05, the refund shall reflect in your account on or before 14th July. Hence, we request you to wait.

Appreciate your patience in this regard.

Regards,
Ramya. S