[Resolved]  Zoom Car — zoom car fraudulent

Address:	Bangalore, Karnataka, 560017
Website:	www.zoomcar.com

Zoomcar booking no.:jps62eggz. I had booked a mahindra kuv 100 (Ka 03 af 0823) on 28th april 2018 from 1000 hrs to 2000 hrs. Unfortunately, i forgot to take pics of the car after the end of my trip. I understand this was a mistake on my behalf. But after the trip, zoomcar is claiming damage charges of rs.1000 for damage on front bumper (Some minor scratches). I am very much sure that this damage did not occur in my trip. When i asked zoomcar for proof of damages, they sent an image showing some scratches. But the thing is, there is no proof that the image taken was of the same car, or that the image was taken after the trip ended by me. There was a similar mahindra kuv 100 car in the same color but different number plate (Ka 03 af 0824). I suspect two possibilities here: either the image shown to me was of the other car that looked similar to mine, or, the image was not taken after the end of my trip. The properties of image sent by them shows no information about date/time of photo taken. To have proof to verify this claim, when i asked zoomcar to show me the damage image with the number plate of the car included in it, they denied that to me by saying that repairs have been made. I asked them to show me the properties file of the image to get the date/time of the photo taken. If this would have been just after my trip ended, then i would have straightaway paid all the damage charges. But zoomcar has been very stubborn about it and they are not providing me the properties file of the image, saying that it is confidential information and they cannot share it with me as per their policies. They have been harassing me repeatedly by saying that the damages are valid and that i have to pay for it. My only concern is that, if they are claiming the damages to be valid, i need to have enough proof from them that can validate the damage claims that they are making. I strongly feel that this is a fraudulent claim. Please look into this matter, and do the needful.