[Resolved]  Zoom Car — Zoom Car - Irresponisble and Trustless Service

Address:	600097
Website:	www.zoomcar.com

Overview of what happened:
Today i booked ZOOM Car[Okkiyam Thuraipakkam] from 5:00 PM to 9:00 PM to attend important function. We reached pick up point at 4:50 PM. Executive in that location have started asking to "start trip" in Mobile App. Since i am first time user i didnt know the process. Executive tries to start the vehicle and noticed KEY is broken into two pieces[Attached Photo]. He is asking us to adjust my using the broken key when ever i want to start. It is Ford Ecosport, sensor in key. Almost 45 Mins he tried and again asked me to adjust with that this time he used insulation tape. After 2 try it is not started. So we asked him to cancel the booking since trip is started. He and his colleagues simply not responding.

Then i tried customer care and explained the above. They told that will come back in 15 Mins. I waited nothing went only time is gone. I called again [Customer Care Executive - Sahan] and explain the problem. Sahan told team is working and give me solution in 5 Mins. After 30 Mins nothing happend. Executive in location doing there work, i am still waiting to go to function.

Third time i called and started explaining the same from another mobile. They asked me to wait 5 Mins. Suddenly i got call to my registered mobile. Finally person who called told that he will cancel my booking and amount will refund in 15 Days.

Because of this below are losses for me:
1. Not able to attend the function at time. Till 6:45 we were in pick up location.
2. Booking Amount given will be refunded after 15 Working Days. Please think of dont have such fund in account which is very much needed.
3. Time and Mobile balance.

Lot of pressure, depression, tension and abnormal situation.