[Resolved]  Zoom Car — zoom car is doing fraudulent activity with the customers.

Booking ID: JPS64JR6N
Pickup time: 12 Aug, 00:00 AM
Drop off time: 16 Aug, 08:00 PM

We have booked Tata Hexa from zoomcar for a trip, above information is regarding the same.

As we have reached the airport at 00:00 AM and pickup the car from the airport parking facilities. The video has also been taken as the part of procedure.

When we return from the trip and submitted the car, the responsible person informed us about one small scratch on front windshield.

The scratch was of approximately 3 to 4 mm. And can't be seen without proper attention to it. The scratch was at the below corner of passenger - left side.

We rechecked the video to check, it was there previously or not. But such small scratch can't be seen in any video.

The Zoomcar responsible has charged amount of RS. 10000 for the windshield.

Note here, the scretch is too small and not observable at the first look.
None o[censored]s are not having proof of the scretch availability.
We are sure that such type of damage has not be done by us.
There is also a possibility of that scretch not observed at the previous ride and responsible person observed in our ride.
The scretch was not causing any problems for the driving and car functionality.
No one can notice such scretch.

We have also tried to contact them through a mail communication and shared the photos of scratch to the customer care team, but we haven't received satisfactory answered from them.

Zoomcar has charged INR 10, 000 for a 3mm scretch to us without any proof. This seems a planned fraud to us for looting the humble customers.
They haven't refunded the fual money as well.

Help us.