[Resolved]  Zoom Car — zoom car rental

Address:

Bangalore, Karnataka

Zoom car – poor service, false promises & cheating the customer

We had made a reservation for zoom car (Reservation_booking_id_jps623zrk - (Mahindra scorpio – red - ka51aa2833) on 8th march 2018 to be picked up from dr. Rajkumar road - rajaji nagar (Beside suguna hospital). Though the license was verified successfully during the time of payment, upon reaching the pickup location, suddenly zoom car reverted the status to pending license check and delayed the pickup by almost about 4 hours after which the car was picked up.
At the time of pickup the car faced acceleration problems with the car chargers also not in a working condition. Upon notifying the issue to the zoom delivery person, was advised to keep driving and it would “resolve” itself.
The car during the drive to swamimalai had erratic acceleration patterns and not riding smoothly at all.
Upon reaching swamimalai the acceration kind of worsened and would not move at all. Then after a gap of 10 minutes the car was slowly driven to a near by parking lot of a hotel where the car would not move at all. Upon inspection by a local mechanic, it was suggested that the car could have suffered clutch failure.
On contacting zoom customer care, we were told to had over the car to mahindra roadside assistance towing vehicle and a replacement car could not be provided as it was beyond their service area. We were advised to make personal arrangements to get to the hotel and then the cost of it will be reimbursed later (Complaint number: x[protected]ind).

Next day, on the 13th, there was no estimate as to when the car will be fixed nor when a replacement car will be provided at which point we opted for ending the reservation. After multiple phone calls to zoom customer care, we were told that the reservation will be ended as of the previous day evening when the car had the breakdown. They also refused to book a cab for the remainder of the journey back home and were told to provide the receipt for later reimbursement.
Upon contacting the mahindra service center, we were notified that car had not even had the scheduled maintenance of 40, 000. The next day when contacting zoom car for the reimbursements, we were notified on the zoom car app to pay an outstanding amount of rs 10, 000 and also no refunds will be processed as the failure may have been caused due to driving the car on half clutch resulting in clutch failure. We were shocked that how clutch failure can result just by driving 300 kms.
As we have driven well over 20 years both in india and abroad, we very well knew the working of a clutch. Upon placing further calls to zoomcar regarding the refund, they informed that they could only reimburse only the fuel related expenses but would still not refund the rental amount.
Zoom car not only did not process the reimbursements as promised, but also failed to refund the unused rental amount thus coming out very unprofessional and unethical in doing business.
This has cost us our refund and other cab expenses for the alternatives used.
Upon further contacting the mahindra service center which also forwarded the entire service history for the car w rented. Surprisingly, the car had prior clutch issues before the vehicle was rented out to us.
Below is a snapshot of the vehicle having prior clutch issues:


How can you do business with such a company which lacks basic ethics and responsibilities?