Zoom Car — zoom car repaired and no service..

Address:Whitefield, 560067

I booked the zoom car on august 29th aug 6. Pm to go tirupathi.
Took the car and driven 70 km and after that car has automatically stopped and it was not starting. I raised complaints with zoomcar customer care at 8.30pm. They told that they will send technician after 2 hours and it will be repaired but i asked for another car for me they told that they won't.
That technician came by midnight 1am without having food as because there is no shop near to that place
Till that time we were waiting there and thought zoom car will arrange different car but they didn't.
That technician took the car from that place and went off without arranging anything and leaving our family n all in bus stop only after so many requests.

What is this....

After that me and my family struggled a lot like anything for buses and food. Due to this i lossed around 15000 for all expenses.
Zoom car service providers firstly try to provide correct service to customers. For me you people could have arrange another car for me.

Now i need my money paid and all expenses to repay me.
If not i will take serious action against you.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2019
Zoomcar Customer Care's response
Hello Pramugowda,

Greetings!

Please accept our apologies for the trouble you had to go through during your reservation. Kindly share the booking ID, we will check on the escalation that you have raised and we will update you.

Regards,
Ramya. S
Sep 03, 2019
Updated by Pramugowda
ID- JPS6XPH0O
VEHICLE NO- KA03AD9739

I hope my issue will resolve within this week.

Thank you

Verified Support
Sep 04, 2019
Zoomcar Customer Care's response
Hello Pramu,

We are sorry for the delay in sharing an update.

Our team is checking on the issue, an update shall be shared at the earliest.

Requesting your patience in the interim.

Regards,
Sowmya
Zoomcar
Sep 13, 2019
Updated by Pramugowda
Hello... Still now I didn't get any update and my refund as well.
Kindly support.. If not I will take legal action on you people
Sep 13, 2019
Updated by Pramugowda
Hello... Still now I didn't get any update and my refund as well.
Kindly support.. If not I will take legal action on you people
Verified Support
Sep 13, 2019
Zoomcar Customer Care's response
Hello Pramu,

We are sorry for the delay in resolving the issue, we are waiting for an update from our ground team.

We will ensure the update will be shared as soon as possible.

Regards,
Ramya. S
Sep 19, 2019
Updated by Pramugowda
Still when 🕒❓🕒❓
Sep 21, 2019
Updated by Pramugowda
Hellooo...
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5657
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information