Zoom Car — zoom car repaired and no service.. | |||
I booked the zoom car on august 29th aug 6. Pm to go tirupathi. Took the car and driven 70 km and after that car has automatically stopped and it was not starting. I raised complaints with zoomcar customer care at 8.30pm. They told that they will send technician after 2 hours and it will be repaired but i asked for another car for me they told that they won't. That technician came by midnight 1am without having food as because there is no shop near to that place Till that time we were waiting there and thought zoom car will arrange different car but they didn't. That technician took the car from that place and went off without arranging anything and leaving our family n all in bus stop only after so many requests. What is this.... After that me and my family struggled a lot like anything for buses and food. Due to this i lossed around 15000 for all expenses. Zoom car service providers firstly try to provide correct service to customers. For me you people could have arrange another car for me. Now i need my money paid and all expenses to repay me. If not i will take serious action against you. Was this information helpful? | |||
Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 03, 2019 Zoomcar Customer Care's response Hello Pramugowda, Greetings! Please accept our apologies for the trouble you had to go through during your reservation. Kindly share the booking ID, we will check on the escalation that you have raised and we will update you. Regards, Ramya. S Verified Support Sep 04, 2019 Zoomcar Customer Care's response Hello Pramu, We are sorry for the delay in sharing an update. Our team is checking on the issue, an update shall be shared at the earliest. Requesting your patience in the interim. Regards, Sowmya Zoomcar Verified Support Sep 13, 2019 Zoomcar Customer Care's response Hello Pramu, We are sorry for the delay in resolving the issue, we are waiting for an update from our ground team. We will ensure the update will be shared as soon as possible. Regards, Ramya. S | |||
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