Zoom Car — zoom car return fraud - false damage charges
Babaligss on Mar 5, 2018
Hi - for booking id : jps62woym
My xuv was going for service and i had taken a zoom car 2.5 day 300 km package. This is an automated collect and drop off car.
I reached the place and found car full of dents, scratches and a hole in the bumper. Called zoom service to report, they asked to report via app and take video if possible, so i did take video and reported via app - app said car does not seem suitable to drive and zoom exec will call - i was getting late and i left. No zoom exec ever called.
I returned the car and later when checking the app for the invoice which i need to file i find i am charged 10k for damage when all i did was take the car to office and back and i have been driving 20 years without single insurance claim (Have max 50% ncb). I tried calling zoom several times but when i press 6 the call just disconnects. So, i wrote to them and got a response to wait 24-48 hours. Now i get message and email to pay 10k.
Please note i have returned the car in exactly same condition i took it other than wash it because it was dirty and i had to take it to office. I asked around some auto forum members and they say such partner cars are prone to these kind of frauds.
Based on the outcome of this complaint i will decide my next steps. I have requested zoom to blacklist this particular partner - other than the return fraud they are trying to pull on me, the car is not well maintained and interiors smelt disgusting. Please note the car is kept in a flat in a slum like area and multiple people saw me in my xuv (Which struggled on the narrow roads to get there) and the partner got greedy i think.
For all others who read this - please avoid auto collect partner cars, not worth it.
[Mar 05, 2018] Zoom Car customer support has been notified about the posted complaint.
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Zoom Car - No help from Zoom for 4 hours on the highway after a breakdown. Instead charged for 5k for vehicle damages.