[Resolved]  Zoom Car — Zoom car self drive cars

Address:	Bangalore, Karnataka, 400049
Website:	Zoomcar.com

This Company is one of the worst customer friendly companies I have come across. Their customer support staff is arrogant. First if all their website and application sucks. Simple booking becomes difficult. Purposely they have made their Sapp a little complicated so that we make mistakes while booking. For eg. I wanted airport pick up at coimbatore, I selected airport pick up but somehow during the transition it got changed to another pick up point. Then licence scanning is not smooth. Seems they don't understand india. Then the car given to me was not checked properly. The car did not have a rear view mirror. The previous customer who took the car on rent last time broke the mirror 4 days back. But they still alloted me the car. How can someone allot a unsafe car. Probably for their commercial gains they did not want to keep the car idle. Now when I land at pick up point, running late coz I expected airport pick up. I was shown the car. Initially was quite happy as the car seemed in good condition. But when we sat in the car, it did not have a rear view mirror. Immediately we told the staff there we need another car as I cannot drive a mirror less car on the highway in the night. They replied saying they don't have a mirror and no replacement car. I have a bloody important meeting 3 hours away. What do you expect us to do. We were forced to take this car. In the night we were about to meet with a life threatening accident. Just missed. Else all 4 o[censored]s would have lost our lives. We could not see the truck behind us as their was no mirror. Guys seriously should such unsafe cars be alloted to anyone.? Then next day while driving, again as I could not see behind car, I looked at the side and to save myself had to just speed up a little. I exceeded speed limit of 125 km per hr by 1 km and that too for hardly 5 seconds. Had the mirror been there I would not have to suddenly raise my speed. Anyway, they get a chance and deduct 2500 Rs from me stating they are very strict about their customer safety and can't reverse speeding charges. My question is if they are so concerned about us, why do they allow us unsafe cars, where we were about to meet with a life threatening accident. Hypocrisy on their part. They just have a tendency to find reasons to deduct deposits given to them. Also, while driving we noticed our part number plate came off. We were sure we never banged any other car so how could that happen. On checking we saw, the number plate stuck with a adhesive tape! Once we realised this Compnay is trying to cheat us, we bought a new adhesive tape from the market and stuck it back and gave the car back. Tit for tat. Worst Compnay ever. Pls don't take cars from them. Other customers of zoom car have had even more horrible experiences. Some customer like syed have been assaulted. Some customers refunds not given to them. A bunch of fraudsters. And worst call centre ever.. Robotic call centre. Keep giving the same non specific generic replies