Zoom Car — zoom car service

Website:

www.zoomcar.com

I had booked xuv at chennai domestic terminal from 12th aug 2017 to 15th aug 2017 to go to pondicherry. The booking was done in advance on 23 jun 2017 and the charges + security deposit were paid at the time of booking. I had reconfirmed the booking by calling customer care 2-3 days before my trip.
The zoom car site at chennai domestic terminal is around 1.5 km away and one need to call them on landing and they arrange to pick you. On landing at chennai airport, when i switched on my phone i was shocked to see sms from zoom car mentioning that my scorpio was ready and i should call them to arrange pick up from domestic airport. My car was downgraded without informing me. We proceeded to the pick up site while on call with them arguing regarding the downgrade. I had no option but to accept the scorpio. Then came the real shocker. I was told to take a taxi and go to some other zoom car site which was 20 km away. Initially i did not agree to it but then i had no other option because getting another car at last minute was not possible and zoom car had taken money in advance so they were holding me by my neck. All this while, my wife and 3 year old daughter along with me were waiting in scorching chennai heat at the pick up point. Finally after heated arguments with zoom car they agreed to reimburse the taxi charges. I wasted my 4 hours outside the airport in hot weather with my daughter getting cranky and another 1 hour to head to the pick up location which i did it unwillingly. Zoom car was not at all helpful and i wasted my full day of holiday due to zoom car. No compensation was given to me by zoom car for the delay and sudden change of location. I request everyone to be careful while booking zoom car and paying in advance. The fraud company may just spoil your holiday