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[Resolved]  Zoom Car — zoom car - unnecessary cleaning charges and invalid extra petrol charges

We booked a zoom car from 8:00AM august 17, 2019 to 11:30PM, august 18th, 2019 in vishakapatnam. We took video of the car, which had scratches on the outside as well as dirt on the sides, bumpers, front, windshield, etc. We also took a video of the interior which had dirt on the dashboard and mats. I told the person who gave the car(Mr.Bhanu) that there was dirt and scratches, and he said its fine. So we took the car, and drove it carefully and returned it as it was on august 17th night. Mr.Bhanu checked the car, took photos and said that the car looked in fine condition. I informed him that the fuel was also filled at more than what it was when we took the car out(Fuel was 2 bars in the fuel bar when we took it, and 3 bars when we returned it). He finally showed me the Zoomcar app on my mobile and showed me that 2999 rs would be refunded as expected, on the screen.
The next day, we were shocked when we received only a refund of 1703rs. The bill had extra cleaning charges of 1000rs and extra fuel charges of 296rs, which does not make sense.

Please refund the rest 1296 rs. Refund the cleaning charges since the vehicle was returned as it was, and we did not cause the dirt outside and inside the car. We have 2 videos which we can share so that Zoomcar can take a look. These videos were shot when we initially got the car.
video1 :
video2 :
As it can be seen, there is a lot of dirt and mud on the exterior and the interior of the car.

Also refund the extra fuel charges since it had 3 bars of fuel when we returned it(there are photos uploaded in the ZoomCar app regarding the fuel indication where it shows 2 bars of fuel and kms when we took it and 3 bars of fuel when we returned it). Booking Id is JPS6XGRY2.

Please do the required. It is shocking to see such unneccessary charges being charged to customers.
Complaint marked as Resolved 2019-09-23 19:35:21

Complaint Status

[Aug 20, 2019] Zoom Car customer support has been notified about the posted complaint.
Updated by depknarayn Aug 19, 2019
Images of the fuel bars before we took the car(2 bars, 47228km) and after returning(3bars of fuel, 47373km)

Updated by depknarayn Aug 20, 2019
Please note, there was a typo in original complaint. The car was returned as it was, on August 18th night, around 11:30pm. It was incorrectly typed as August 17th.
Verified Support
Zoom Car Customer Care's response Aug 22, 2019
Hello User,


Firstly, please accept our apologies for the inconvenience caused.

We did check the booking and have rectified the error in the billing. We have reversed the necessary changes and the amount of Rs. 1296 is released through IMPS.

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