[Resolved] Zoom Car — Zoom is Cheating the Customers | |||||
This is related to the booking id (JPS6T13V9) for Scorpio is allocated at Electronics City. But when I reached the site, vehicle was not available and a CC person called me and suggested to take a cab to bellandur site and he promised to refund that cab amount and they will b ok if I exceed 5 to 10 kms bcz the different site is far from my place. The patgeti thing is Now I am trying to contact CC for my refund. It's not at all connected unnecessarily they are charging my phone currency.. I tried to contact in different ways but couldnot able to reach out to zoom. Zoomy should make sure to help thr customers. The response is very good when we do booking but once it's done and at the time of customer query or refund zoom don't care about its customers. This is not the way to treat your customers. Even now also I am looking forward for my cab refund. Was this information helpful? | |||||
Aug 7, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 07, 2017 Zoomcar Customer Care's response Hello Tabrez, Greetings! We are sorry for the inconvenience caused. We have already escalated the issue to our concerned team to take appropriate measures regarding the location change. In regard to the refund, we see that same is processed to the source of the payment on 27/06/17 and the amount should hit your account within 5-15 days. Kindly share the cab bill through contact us form for us to check on the same and refund: https://www.zoomcar.com/bangalore/contactus Regards, Zoomcar | |||||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Almost similar and other problems I have too faced. I am filling a legal complaint against Zoom car.
Lets fight it out. If you wish to join me, we can seek justice and compensation for the harassment we have gone through.There are hundreds of people getting cheated and fooled by Zoom Car. You may reach me at [protected]@gmail.com
Regards,
AK