[Resolved] Zoom Car — zoom pedl cycle unable to end trip

sonam potfode

from Bhusawal, Maharashtra

Address:

Pune, Maharashtra, 411007

Booked cycle no. 3161150. I'm not able to end the trip though i was standing on parking station alotted for pedl cycle. I tried for half an hoyr but unable to do so. To manually unlock it but to no avail. And i tried to take help support in app but that is also not functioning even i couldnt send email, while trying to send mail it showing that something went wrong. Whats wrong with you guys. Its been 1 hour and it is charging and texting me continuously for payments.
And please make sure that you have a dedicated customer care number exclusively for pedl.

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Jan 4, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Zoomcar Customer Care's response Hello Sonam,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar