[Resolved] Zoom Car — zoom zap | |||||
Hello, I have subscribed zoom zap for subscription & also paid the required amount in time. After paying the amount they sent me mail stating : Dear zoomer, Congratulations!! You are now a part of the zap subscribe community! We are glad to have you on-board as one of the few lucky ones to get your hands on one of the limited brand new tata tiago. As part of the next steps, we will reach you 7 days prior to your car delivery. You will have to make a payment towards advance subscription fee (Along with applicable taxes) and refundable security deposit. For any further queries please revert back to this email or call us on [protected]. Get ready to get behind the wheels of your dream car! After some days i got a payment link for 25k change & i paid them in time with subscription id: i8wr7j & email id is: [protected]@gmail.com. After payment as in their policies states that they should deliver the car within 48 hours of customer wish r 7 days from the date of payment. I have opted for delivery on 14th, but the executive called me & stated me that the deliveries takes place from 15th so plz change the date, hence i change the date from 15th to 18th, but till 17th i did not get any confirmation as well as any mail r any call regarding my delivery, so i called customer care & one of their associate told me that she will confirm & arrange a call back to me today, but i did not get any call, hence i called them again after 2 hours of waiting time finally the call connected & i asked them for about my delivery of car, they stated again stating there are some issues with rto & other, hence we will deliver the car after 22nd of this month. As i have planned for a trip in new car with my family & hence this is the second time that i need to cancel the trip on their behalf is not tolerable & i asked them to arrange a alternate vehicle for tomorrow & day-after tomorrow so i dont want to cancel my trip & i can wait till 22nd, but there is no answer from them to my question, as i have wasted a lot of time as well as trust & the service is also not nice & they are troubling the customers by delaying the dates, if they are unable to deliver the car for once is acceptable but making this twice & thrice is no tolerable, so please think this case seriously as so many customers are affecting because of this & i need to compensate for my wasted time r should do me something favour as i have asked above as per company policies that should satisfy me. Was this information helpful? | |||||
Mar 21, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. | |||||
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