[Resolved] Zoom Car — Zoomcar app does not allow user to link citrus wallet which is the only cash back option | |||||
Zoomcar mobile application just doesn't allow users to login to citrus wallet which is the only cash back option that they have. (Cheeky huh!) Every time i try to link citrus account to zoomcar (Application and website) it says "email not registered" The way i see it, there must be some server issue. Should i be informed prior? Or should it not be resolved in 3 days? When i write to zoomcar customer care about this, they wrote back asking me to get in touch with citrus customer care. For the record, my citrus account is working perfect! In that case, should i reach citrus or zoomcar when there is a problem with zoomcar (App or website)? Make sense rt? If zoomcare is interested in resolving my issue, find my number below. Shyam prasad, [protected]. Was this information helpful? | |||||
Feb 26, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 26, 2017 Zoomcar Customer Care's response Hello Shyam, Greetings ! Apologize for the inconvenience caused. We did check on your issue stated and see that you Zoomcar account is connected with Paytm wallet. Please note, we have removed Citrus wallet from our system, as we have gone live with Paytm. Hence, you will not have an option to link your account to Citrus wallet. You can also use any of the standard payment options like credit card, debit card or net banking. Regards. Zoomcar | |||||
 2 Comments | |||||
Comments
I book and completed the trip before my booked time. Zoom car charged me 3000 as a refundable amount.
Since i complete my booking and returned the car at its desired location from where i picked the vehical i should have received my refund amount after zoom car's calculation and bill charg. However, it is showing that bill payment is completed and i have been refunded with my deposit amount. Though i have not received a single penny in to my paytm wallet.
If zoomcare is interested in resolving my issue, find my number below
Booking ref: JPS64A15O
Sameer Khan
[protected]
Since i complete my booking and returned the car at its desired location from where i picked the vehical i should have received my refund amount after zoom car's calculation and bill charg. However, it is showing that bill payment is completed and i have been refunded with my deposit amount. Though i have not received a single penny in to my paytm wallet.
If zoomcare is interested in resolving my issue, find my number below
Booking ref: JPS64A15O
Sameer Khan
[protected]
Zoomcar Customer Care's response, Oct 3, 2018
Verified Support
Hello Sameer,
Greetings!
We understand your concern here. We did have a check and see that the refund has initiated to the source on 30/09/18 10:06 PM and same will reflect on or before 14th Oct.
Regard
Wasim
Zoomcar
Greetings!
We understand your concern here. We did have a check and see that the refund has initiated to the source on 30/09/18 10:06 PM and same will reflect on or before 14th Oct.
Regard
Wasim
Zoomcar
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But in my paytm account i didn't got any amount
Bad service of refunding money