[Resolved] Zoom Car — Zoomcar asking for extra money and threatening to sue me

himanshugupta53

from Mumbai, Maharashtra

Address:	560048
Website:	zoomcar.com

I had used zoomcar in january for about 3 days. While returning the vehicle, i came to know that i have been charged rs 2500/- for overspeeding.

I don't understand where these charges have come from. Firstly, zoomcar never informed me of these charges and secondly their claim that whenever you go above the speed limit, a loud buzzer/voice warns you about the speed, is false.

Neither was i not aware of the extra charges that zoomcar is asking for before making the booking and nor did any buzzer go off in the car at any point during my ride.

On top of that zoomcar is now sending emails threatening to file suit against me. Is this really a way to run a business?

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Aug 11, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Zoomcar Customer Care's response Hello Himanshu,

Greetings!

Firstly, please accept our apologies for the unsatisfactory service. We understand your concern here. Please note,
we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Hence, we communicate the same in the booking confirmation email and also send out an SMS when an overspeeding is reported.

Unfortunately, we will be unable to reverse the charges levied on the booking. Please refer the link in which the details are mentioned: https://www.zoomcar.com/policy#feepolicy .

We do understand the situation, however, we regret to inform you that we will be unable to reverse the overspeeding charges levied on the booking.

Hoping for your kind understanding in this regard.

Regards,
Zoomcar.