Zoom Car — zoomcar booking id: jps6bmief
Unit Nos. 701 to 717, 7th Floor, Tower-B, Diamond District, No. 150, Airport Road, Kodihalli, Bangalore - 560008,, Bangalore, India
Amamitabhr on May 19, 2019
Day after completing the booking ID JPS6BMIEF without any problems or dues I got an email from zoomcar that Rs 10, 000 extra is due for 'Damages'.
However, I have complete pics & videos of pickup and drop off condition and there was NO damage at all.
I have called & emailed them 4 times till now but no explanation or photos are being provided as to what damage is being claimed.
Now I am getting some recovery emails about Rs 10, 000 being due.
None of the communication has the phone number of concerned person and neither does zoomcar allow to call from support page. It defaults to email and those are not answered.
I have been using zoomcar for quite some time without problem and If they can explain and show any genuine damage photos I have no problems but this sort of behavious seems to be organized fraudulent attempt by employees as they are not able to provide any supporting evidence for their claims even after repeated requests.
[May 20, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, May 21, 2019
We did have a check and see that the front bumper and rear bumper was damaged during your trip. Hence, we have levied the charge. Unfortunately, we will not be able to reverse/reduce the charge.
Verified SupportZoom Car Customer Care's response, May 23, 2019
Please drop an email through the contact us page, we will share the damaged images.
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