[Resolved] Zoom Car — zoomcar booking jps6b8z48. | |
I had booked the mahindra scorpio for a period of 5 days from 6th may 2019 onwards at bangalore. The car broke down at ooty on 7th may. I was travelling along with my 72 year old mother and two young children along with my husband. I was stranded in ooty without any car replacement. On 7th of may i had to make my own arrangements to move out of ooty after which you have levied extra charges saying that i have overused the vehicle. How is it possible? I have been subject to trauma during my holiday as well as dealing with incessant calls to and from with zoomcar employees. You have sent me a notice on my email and i can't even reply because there is no mail option. Kindly look into the matter before levying extra charges when i have not used the vehicle. I also filled additional fuel of 2000 rupees before the vehicle was towed away. Awaiting for a response. Was this information helpful? | |
Jul 5, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 03, 2019 Zoomcar Customer Care's response Hello Kavitha, Greetings! We understand your concern here. We did go through the booking and see that the damage caused during your reservation. Hence, we have levied the charge, the charge is valid. Unfortunately, we will not be able to reverse the charge. Regards, Ramya. S | |
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