[Resolved]  Zoom Car — zoomcar booking: jps6fojnm

Address:	Mumbai City, Maharashtra
Website:	www.zoomcar.com

Dear team

We had been in mumbai for 24 hours starting from 7th dec - 8th dec 2018 on an emergency. To avoid hassles with transportation, we both booked zoom car from mumbai intnl airport from 12 pm 7th dec until 11 am of 8th dec (As out flight to dubai was at 13:10 hrs), we received a message from the airline that the flight was delayed by 2 hours hence we extended our car booking also by 2 hours for which we paid rs 220 extra (2 hours extension). The zoom car app even showed a confirmation that the car was extended. However since 11 am we started getting calls that we were delayed in returning the car and that we would be charged a late fee of rs 750 + a late charge of rs. 250 as per the company's policy. We tried to explain them the situation and requested them to consider this as a one off instance and also told them that charging rs 2050 for lapsing a payment of rs. 220 was irrational. They even had a deposit of rs. 3000 blocked on our card. Having known that why would we jeopardise our deposit.

The call center agent promised to have her manager call us on our dubai number however no one called and we directly received the final invoice, which has been attached. Request kindly look into this matter and ensure justice is prevailed.

Thanks and regards
Yatin