[Resolved] Zoom Car — Zoomcar cheating & unethical way of bribing 10000

Jatinlamba21

from Allahabad, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Zoomcar.com

I just want to bring in to notice how zoom car is cheating people and bribing money from peoples.

I booked a ford figo on 4th march 2017.

The condition of car is worst ..car already driven already 1 lakh kms..anoying sound is coming ...I also have video which shows annoying sounds.

I drive only 60 kms. At the time of returning the supervisor start saying for underbody damage that silencer got broken...

How it's possible by driving on smooth roads silencer will broke...it means their cars are is not in good condition will broke anytime and they will charge you then.

They have made this a another side business of earning.

And I want other guys agli baar jhuk ke gaadi ke neeche underbody jaroor check kr Lena no one knows they play same with you.

They charged me 10000 .can you imagine after 1lakh kms nothing left in car even from that they earning badly.

From past few days I'm just taking to their customer care people, playing on emails, taking social media help.

They are behaving unprofessionally by not bothering abt our concerns.

They are making people life hell.

+1 photos

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Apr 30, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2017

Zoomcar Customer Care's response Hello Satya,

We sincerely apologise for the inconvenience caused. This is definitely not the experience we want our customers to get.

In regards to the damage charges, we did have a check on the issue raised and we see that the damage occurred during your reservation and you are billed for the same.

We always strive to create a positive customer experience and we do not needlessly penalise our customers.

Our support team has made all efforts being transparent in terms of charges levied and we will be unable to reverse the same. Our users are responsible for securing the vehicle during their reservation.

Unfortunately, we won't be able to do much in this regard

Hoping for your kind understanding in this regard.

Regards,
Zoomcar