[Resolved]  Zoom Car — zoomcar complaint about unjustified charging

Dear sir,

In regards to damage clause, zoom car is charging a ridiculous cost of rs.[protected] refund amount +1000 cash) for a small dent, while their website claims, that car is been 100% insured and need not worry about the damages and then they charge damage expense, every customer is charged for insurance, why are they charging a damage expense., since the car is insured the company should first get estimate, claim an insurance and non claimed part of insurance should be charged post producing the bill. The company should not take the charges upfront but only after getting the claim amount from the insurance company.

They are charging a fees mentioning that is what was there in terms and condition is unfair., as we understand for our own car, we claim insurance for damage and also would consider a premium increase amount and take an appropriate decision., here customer is not given choice to decide, even after paying insurance amount.