[Resolved]  Zoom Car — zoomcar false damage/accidental charges

Address:

Pune, Maharashtra, 411048

This is regarding booking id jps6xa562.
Initially i have booked tata tiago and i paid the charges as mentioned.in the morning i got call from zoomcar executive that we are changing the vehicle to maruti swift due to certain reasons. Later on while i was going to pickup the vehicle with my family in the cab, suddenly they have changed the car again, which was really very pathetic.

After completion of booking i have uploaded the pics whatever asked and closed the booking through mobile application. Now the main issue of charges came after 1 day when they have fined 8000 for the boot lid lock damage.

I have already explained the executive and also written emails that there is no single damage done from my end. They are saying that i have damaged the car boot lock but frankly saying i have not used the boot in my complete journey, how without any use and without the accident the boot lock got damaged, it is not something done with 8 hours o[censored]sage and the executive is asking for the picture before journey but how can i provide the picture of the boot lock, it is not something which is visible without opening the boot.

I can't keep investigating all the door locks and boot lock before taking the delivery.

And the lock which they are referring is visible only if someone try to open the boot. How can i give them the prior pictures of that lock.

Even incase i accept the lock got damage after my booking but this is a part of wear and tear. It can't be done with my single usage of car. I have also uploaded the pics after my trip completion. There is no sign of damages/scratched/accidents.

Request the management to look this kind of issue. As a regular customer now i can't believe on the zoomcar any more and stop using.

Also these guys are harassing sending emails for legal actions. Please stop doing this and first talk to your customer for understanding the issue. Simply blaming customer and sending your harrasment email will not work always.
You guys are putting major damage charges for boot lid lock and i believe that you guys have changed my car for applying this damage charge only because it might be damaged by your old customer and you are trying to recover it from me.

No worries, if you want to take it legally. I am ready for it and will take this matter further.

Thanks
Tanmay