[Resolved]  Zoom Car — zoomcar fuel refund

Address:

Bangalore, Karnataka

With regard to the booking id jps6f9vw1.
I filled fuel worth rs.950 and uploaded the bill accordingly at the trip end. When i didn't receive refund post 3 days of the trip closure. I wrote mail to zoomcar support team reminding about refund and even made multiple calls post which they initiated a partial amount of rs. 241 stating as per their database i am eligible for only so much refund.

This was very disappointing to hear from them because i had a good experience in the past. If zoomcar cannot refund our money spent then they should keep fuel filled in cars before customer pickup so that we don't lose our money,
I am expecting justice on this issue and complete refund of rs. 950 so that my trust on zoomcar continue to stay

Even though i paid late fee and hourly late charges of about 1200+ because the zoomcar app automatically shut every time while extending booking. Upon that customer support number was not reachable during the weekend due to which i ended up paying 1200+ because i was in emergency situation and they didn't show a little empathy to waive off a partial amount also

Waiting for favorable response

Regards
Syed