Zoom Car — zoomcar harassing to pay invalid amount

Booking no — jps6xmya6, amount paid:4308/- grievance details — i had taken a car rental service from zoomcar on dated[protected] and paid a booking amount of rs.4308.00.
During the journey, i met an minor accident of hit & run. So at that accident, the car was got damaged. As per the company terms and condition if the car meets with an accident, zoomcar should immediately turn up as per their zoom safety policy and help in police complaint registration, towing the car and arranging a new vehicle. But even after informing immediately and calling n number of times, they deliberately didnt showed up and denied that they wont come.
The incident happened very close to the police station and i was 5 hours in the police station requesting them to file a complaint but as i was in a place where language was a barrier, it didnt work. Called zoomcar multiple times from police station but they didnt revert in affirmative.
The inconvenience caused cannot be expressed in words, i had come for a vacation but turned up sitting in the police station for hours. After all the efforts, i somehow managed to arrange a towing vehicle that charged me rs.7000/- for dropping their car back to location. By now, i had wasted 9 hours and kept them informed but their shameless team then even denied to arrange an alternate vehicle after i deliverer the car back.
As per their policy, i am suppose to pay them rs10000/- only if they show up at the time of accident and help in the process. I was still ready to pay them rs10000/- out of which rs.4308 was paid at the time of booking.
But, two days later, i receive an email drafting me to pay rs60000/- in which they have defined a new term as "inconvenience fee"and shared the same twice to the bill worth rs14780/- and rs35929/- summing upto rs50709.
And also the company is threatening me to provide them the police affidavit of car accident with the opposite vehicle number for a hit and run case. But i do not have that details because at that time, the opposite party car was not there.
Expected — please provide a sensible status, read your policies as attached where zoomcar needs to be present and help in the entire process of police registration, towing the car and arranging a new car and you deliberately didnt showed up and caused me inconvenience.
Dont reply saying "we have done the checks", and re-iterate the bill breakup.