[Resolved] Zoom Car — Zoomcar has not refunded the promised amount

tipu1975

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

Zoom car booking id: jps6tr8ma

The tyre gets puntured and the condition of the tyre is horrendous. Steel wire mesh coming out. Who gives fitness certificates to zoomcar fleet??? The toolkit jack was unusable. Had to travel back 5 kms to get a mechanic with the jack. Customer care supervisor from bangalore ms. Pavithra called me and mentioned that i could buy a new car tire and retain the invoice. While handing over the car i have submitted the original invoice of 4400/- inr. Zoomcar had promised refund in 48 hrs. More than 75 hrs have passed, and no intimation of any refund. Customer care guys are worthless. I have asked for a call back from ms. Pavithra and was promised that she would call back in 1 hr. No one called back. Have logged again a ticket # 425117. This is absolutely pathetic and a clear case of harassment by zoomcar. Attached is the photo of the car invoice towards new tire replacement.

+1 photos

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Jun 3, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 03, 2017

Zoomcar Customer Care's response Hello Samrat,

Greetings!

We are sorry for the trouble caused during the reservation. We do follow a strict protocol in ensuring that the vehicles are well maintained. Reviewing your comments regarding the vehicle condition. We understand that we have failed to provide the vehicle in a good condition. Rest assured, we have escalated the issue to our concerned team to take corrective measures.

In regard to the refund, we see the necessary amount has been released through IMPS and the same is withdrawn from your end. Kindly check under your respective bank account.

Regards,
Zoomcar