[Resolved]  Zoom Car — zoomcar - informal way to loot

I had booked a ride on 1st may 2018. The ride was completed within 5hrs. It was a short ride for a restaurant nearby for a friend's bday celebration.
Completed the drive within time limit. I got a clearance message within 12hrs from zoomcar that I have no outstanding balance to pay or there is no refund from zoomcar.
After 2 days they have started to send message and mail me to pay 10, 000rs mentioning as a damage charge.when I connected with the customer care they said there is an clutch issue.

Flaws that I found that shows clear sign of there intention.

1) The customer support executive said there will be inspection after each ride as I asked them who can I be responsible for that.
I have seen through my eyes itself there will be no inspection after a ride. I can provide more proof for that.
2) They have already sent me a clearance message that I have no outstanding balance. That means my and there connection is over for the drive.
3) how the hell will the customer know if there is a clutch issue? Is he there to check each and every nut and bolt before starting the drive?
Is there any meaning with respect to internal issue?
By the way we rode hardly 20km, is that a reason for clutch breakdown?
The probability would be very less that it would have happened in our ride.
4) There might be a trick as per my observation, as they delayed my ride by not unlocking the car by 30mins. The motive behind this could be to make customer to undergo a wrong move.
Though this happened, I drove slowly as I usually do and I lost the table in a booked restaurant, I never complained them, wish i did have complained.
5) Finally, even though there is a clutch issue it cannot be part of single customer. It would be part of many customers who made the part suffer.
6) They will send message which seems to be threating each day to pay the balance. There is no proper procedure to talk one on one to solve this.
Definitely you can't message them back. Mails will get non sense computerised replies. Hardly the calls get connects to the customer support executive.
7) It would be better to stop these kind of service(an indirect way to loot customers).
8) they are not providing me the detailed report for the damage. Wish RTI act is applicable to them.