[Resolved] Zoom Car — zoomcar is a big fraud

yegkhom Satyendra singh

from Manuguru, Telangana

Website:

www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwivx6SWt_beAhWOiY8KHcXKB8sYABAAGgJzYg&oho

It was very surprise that the pined point of the car location of the zoom car booking number jps649uky was given as room 117, bharti towers and turned out to be govt. Staff quarters.
Also zoom have not provided proper address that is, the block number of bharti tower and so i had to run here and there just like wild goose chasing. I could not find any vehicle that too in a new city which i have never visited. Also there were many blocks in bharti tower bhubaneswar but not mentioned the block level in the booking. And i am not provided any contact number for the representative from whom i should collect car. I missed the booked car, lost booking amount and delayed my purpose for visiting bhubaneswar. Therefore i request you to do the necessary steps. Regards

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Jan 3, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Zoomcar Customer Care's response Hello Yengkhom,

Greetings!

We did check the above issue and see that the vehicle was available at the shared location. Also, you will be able to reach the exact location using the trip buddy ( navigation). As you have not picked the vehicle, there will be no refund processed as per policy.

Regards,
Appachu
Zoomcar