[Resolved]  Zoom Car — zoomcar is charging cleaning fee rs.500

Hi,

I took zoomcar on oct 2nd. I booked with fuel. But fuel wasn't there in car so they asked me to upload fuel bill. Fuel charges are rs. 500. Car was not clean when we picked up the vehicle, because parking lot was under the flyover construction. Next day they added outstanding amount of rs.500 as cleaning fee. Since, i had to pay rs. 500 for fuel charges they compensated with outstanding fee. I showered so many mails on this but they still say the same thing that they compansated with outstanding fee. Even i got call from zoomcar service person and said complete amount of rs.500 fuel charges + rs. 300 cashback in total rs. 800 will be refunded, but i dint get any message or mail regarding refund. When i mailed them on this. They again told it is compensated with outstanding fee. I request to provide proper refund of rs. 800 to me asap.