[Resolved] Zoom Car — zoomcar not found in location resulting in loss of, money time and mental peace

Prajwal Mathad

from Delhi, Delhi

Address:

560095

Respect sir /madam
Myself prajwal p mathad
I have booked zoom car in bangalore on 16th may 2019at 9:30pm when i went to location there was no vehical standing, i have asked security guard, he said no car stands here like that, i went inside parking lot and checked, i dint find a single car there, after 1 hr of searching i tried calling zoom car it dint connect later i sent a mail on this issue, morning a representative from zoom car picked the call and replied very rudely saying car is showing in gps but it's not in actually location, all this ruined my day and a function i have to attend and created a big mess to whole family as we have to search car at 12 in mid road, i want clear justification and refund as i consider it to be scam, if it is not solved by this i would like to take up this issue to consumer complaint desk - government of india, as i have not touched the car at all it's not fair to charge you a money for it and reply rudely with valuable customer, please refer bellow screen shots for booking i'd and my call list and my location. On 16th may 2019 at 9:30 pm near zoomcar location

Regards
Prajwal mathad
Ph no [protected]

+3 photos

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Jun 22, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Zoomcar Customer Care's response Hello Prajwal,

Greetings!

We understand your concern here.

Based on the escalation raised, we did check our GPS records and see that the vehicle was present at the same location where it was allocated. Also, as discussed, we regret we will not be able to process the refund. However, we shall add 50% of the booking fee as driving credits which can be utilized for the upcoming booking.

Regards,
Ramya. S