[Resolved] Zoom Car — Zoomcar not rescheduling my booking | |
I made a booking with zoomcar. Before booking, i asked zoomcar if preponing is allowed, and they told me yes. (Proof attached) but now when i want to prepone they are telling me no cars are available. However, on their booking page all cars are available for same date and time. On being inquired, they told me they have different fleets for bookings and rescheduling, so they can’t reschedule. (Proof attached). Now i tried with all the cars and none was available, so does their rescheduling fleet even exist if there are no cars in that fleet. I could cancel and rebook, but the rebooking price has tripled now. Could you please help me?
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Aug 6, 2021 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 11, 2020 Zoomcar Customer Care's response Hello Sourav, Greetings! We understand your disappointment here. As informed by our team, you should make the changes under the respective booking based on the availability. Please note, the vehicles shown in the application/website is for a new booking which has a different inventory. Regards, Appachu Zoomcar | |
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