[Resolved] Zoom Car — zoomcar pedl

Veeepeee

from Kolkata, West Bengal

Address:

700156

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100444). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100444
Location : new town, kolkata

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Jan 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Zoomcar Customer Care's response Hello,

Greetings!

We understand your concern here. We did have a check on the escalation raised and we have ended the trip.

Regards
Wasim

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Comments

Nehakatariya

from Pune, Maharashtra

My trip not ending for cycle no.100648
It did not unlock even.please end my trip.I could not use cycle bcz it did not unlock.when I tried to end..it's not ending

Vahed Abdul

from Kodar, Telangana

I did not end my trip please end my trip .The cycle no : 102724

SHANTANU MALWE

from Pune, Maharashtra

I am unable to end my trip since last night it has been 7 hrs. I have also sent email to customer support but no response from there side. cycle has been locked and parked at their parking only. Please help me out . Cycle no is 103057 City pune

Madhuri polepalli

from Mumbai, Maharashtra

I am unable to end my trip since last night it has been 5 hrs. cycle has been locked and parked at their parking only. Please help me out . Cycle no is 102526 City Hyderabad at Gachibowli police station

Madhuri polepalli's reply, Apr 20, 2018

I am unable to end my trip since morning it has been 5 hrs. cycle has been locked and parked at their parking only. Please help me out . Cycle no is 102526 City Hyderabad at Gachibowli police station

sudeshna mukherjee

from Bhubaneshwar, Odisha

my cycle was not unlocked and I the trip is not ending still now...it's about more than 2 hours...I have tried thousands of time to end trip...my money is going from paytm wallet... neither I could use this cycle..nor I can end the trip...overall my money is reducing and you have sent me sms to return cycle..pls end my trip
Do your service better...

abubakkar siddiq

from Bengaluru, Karnataka

Im unable to unlock or end my trip its being charged
Cycleno: 3233070
Phone no: [protected]
City: bangalore

Zoomcar Customer Care's response, Jul 12, 2018

Verified Support

Hello Abubakkar,

Greetings!

Please accept our apologies for the trouble caused. Please send an email through our contact us page for our team to have a check and do the needful.

Regards,
Rohit

Ipogautam

from Kolkata, West Bengal

Cycle no:3203538
Mob.:[protected]
Unable to end trip from past 3:30hrs.kindly take an immediate action and refund the amount.