[Resolved] Zoom Car — zoomcar pedl

 
8 Reviews
 Veeepeee on Dec 5, 2017
Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100444). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100444
Location : new town, kolkata

zoomcar pedl
Complaint marked as Resolved Jan 5, 2018

Complaint Status


[Dec 05, 2017] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Dec 05, 2017
Hello,

Greetings!

We understand your concern here. We did have a check on the escalation raised and we have ended the trip.

Regards
Wasim
Complaint comments  7 Comments     Updated: Share0Tweet0Share0

Comments

My trip not ending for cycle no.100648
It did not unlock even.please end my trip.I could not use cycle bcz it did not unlock.when I tried to end..it's not ending
I did not end my trip please end my trip .The cycle no : 102724
I am unable to end my trip since last night it has been 7 hrs. I have also sent email to customer support but no response from there side. cycle has been locked and parked at their parking only. Please help me out . Cycle no is 103057 City pune

I am unable to end my trip since last night it has been 5 hrs. cycle has been locked and parked at their parking only. Please help me out . Cycle no is 102526 City Hyderabad at Gachibowli police station
Madhuri polepalli's reply, Apr 20, 2018
I am unable to end my trip since morning it has been 5 hrs. cycle has been locked and parked at their parking only. Please help me out . Cycle no is 102526 City Hyderabad at Gachibowli police station
my cycle was not unlocked and I the trip is not ending still now...it's about more than 2 hours...I have tried thousands of time to end trip...my money is going from paytm wallet... neither I could use this cycle..nor I can end the trip...overall my money is reducing and you have sent me sms to return cycle..pls end my trip
Do your service better...
Im unable to unlock or end my trip its being charged
Cycleno: 3233070
Phone no: [protected]
City: bangalore
Zoom Car Customer Care's response, Jul 12, 2018
Verified Support

Hello Abubakkar,

Greetings!

Please accept our apologies for the trouble caused. Please send an email through our contact us page for our team to have a check and do the needful.

Regards,
Rohit
Cycle no:3203538
Mob.:[protected]
Unable to end trip from past 3:30hrs.kindly take an immediate action and refund the amount.

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