[Resolved] Zoom Car — zoomcar-pedl cycle

ratnesh98358

Address:

700156

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100138). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100138
Booked on 5th dec 10:30 pm.
Location : new town, kolkata

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Jan 12, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by ratnesh98358 Any Update

Verified Support

Dec 08, 2017

Zoomcar Customer Care's response Hello Ratnesh,

Greetings!

Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended.

If there is any excess amount deducted from your Paytm wallet, kindly send us an email to [protected]@zoomcar.com with the below requested details.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

We shall have a check and refund the excess amount charged for the trip.

Regards,
Sowmya
Zoomcar