Zoom Car — zoomcar pedl cycle didn't unlock but the trip still started. I wasn't able to end the trip and it deducted rs 61. please refund!

Address:	Bangalore, Karnataka, 411027
Website:	pedl.zoomcar.com

Hello,
This is to bring to your notice that today on 27th jan 2018, at around 11:30am, I tried to unlock the PEDL cycle at ginger society PEDL station pimple saudagar, pune 411027.

The cycle never unlocked yet trip had started. Even after several attempts, the trip didn't end and it continued deducting money from my PayTM account!

After Rs10 were deducted from my account, I transferred all my money to my friend's PayTM account. But ZoomCar didn't stop deducting money or end the trip.

I raised a complaint on this website before (Refer: https://www.consumercomplaints.in/zoom-car-zoom-car-pedal-cycle-not-unlocked-but...⇄) and Mr Wasim told be there that they have ended the trip from their side and they will refund the money. Hence, I transferred money back to my wallet from my friend's account. Zoom Car deducted Rs19 from my account and STILL DIDNT STOP! Mr. Wasim lied to me about the trip being ended from their side (I have attached the screenshots too in my reply on the link provided above).

Then immediately I transferred my money back to my friend's PayTM wallet. Then finally after 1Day 6Hours 10Mins, the trip was finally ended! (I never got any refund though).

But next time when I used PEDL on 1st Feb 2018, Rs33 was deducted from my wallet instead of Re1 (Rs32 was additional amount from the last buggy trip).

So, in total, Rs61 was deducted from my PayTM account even though I never used PEDL service. Please refund me my money.

I am attaching the screenshot of My Trips history and my PayTM Passbook as a proof of the deductions. Please cross verify and refund. Thanks.

Cycle no: 100375
Email id: [protected]@gmail.com
Paytm linked mobile number: [protected]
Excess amount debited: ₹61 (Cycle never unlocked so i never used it).