[Resolved] Zoom Car — zoomcar pedl cycle trip not ending

Hariharan Vishal

from Chennai, Tamil Nadu

Address:	600036
Website:	pedl.zoomcar.com

I am vishal h, student of iit madras. I have taken the pedl cycle with id 100077 on 18th jan 2018 inside the iit campus. I am unable to end the trip because the pop continuously keeps saying park the cycle in nearby pedl station despite me having parked it in a pedl station (Tapti hostel iitm). The cycle which i rode (100077) is not even in the original place (Tapti hostel), so there's no chance that i could find that cycle. I used the cycle only for 44 minutes which means i should be charged 2 rupees but pedl simply keeps charging me continuously. So please fix this issue as soon as possible.

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Feb 23, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Zoomcar Customer Care's response Hello Hariharan,

Greetings!

We are sorry for the trouble caused. We see that the trip is already ended. Kindly share the excess amount charged, Paytm wallet number and the above details to [protected]@zoomcar.com for us to have a check and do the needful.

Regards,
Appachu
Zoomcar