[Resolved] Zoom Car — zoomcar - unable to unlock/end trip for zoom pedal cycle

manojmanu19

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700156
Website:	Pedl.zoomcar.com

Hi team,

I booked a cycle 100053 stationed at axis mall kolkata; but it was not unlocked. Tried unlocking.. Didn't work.. Tried ending.. Didn't work.. Even i am unable to lodge complaint. I am being charged for 3hrs plus. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Name : manoj choudhary
Mobile: [protected]

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Zoomcar Customer Care's response Hello Manoj,

Greetings!

We are sorry for the inconvenience caused from our end. We have been working on fixing this issue, so that customers have a hassle free experience.

In case, there is an excess deduction of amount debited from your Paytm wallet. Please share the below details by emailing us at [protected]@zoomcar.com, we shall have a check and process the refund for the same.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

Regards,
Wasim