Zoomcar — 1400 Fraud From zoomcar and they provide risky cars

I have Picked Up the car on 4th of. November till 6th of December.
On 6th of December My tyre brushed down, then I have checked for the spare tyre, that was also there in very bad condition with multiple holes.
The Zoomcar did not even check car before taking booking and providing to the user.
Then I had connected with the customer support, they told me that they will bear the 1400 charges as the tyre was in bad condition, the other tyre was also in very bad condition.

After the trip when I enquired back and asked for refund they replied with some generic email that, it was drove in a bad condition. In the first reply they have even copy pasted some one else, as it contained some other booking ID and name, when I questioned regarding the same they again replied back with correct booking ID and wrong name, this shows how they take responsibility of our queries

how will your team will compensate for the mental torture and frustration during this journey where i had to search the local tyre show, getting the car there and the fear that what should happened to my family if we were travelling at night ?

For the Reference I will Attach all the photos.
This whole matter makes me feel frustrated and mentally disturb.
+6 photos
Was this information helpful?
No (1)
Yes (0)
Zoomcar customer support has been notified about the posted complaint.
Dec 23, 2022
Updated by ABHAY008
Still No help and update.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5656
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information