I have Picked Up the car on 4th of. November till 6th of December.
On 6th of December My tyre brushed down, then I have checked for the spare tyre, that was also there in very bad condition with multiple holes.
The Zoomcar did not even check car before taking booking and providing to the user.
Then I had connected with the customer support, they told me that they will bear the 1400 charges as the tyre was in bad condition, the other tyre was also in very bad condition.
After the trip when I enquired back and asked for refund they replied with some generic email that, it was drove in a bad condition. In the first reply they have even copy pasted some one else, as it contained some other booking ID and name, when I questioned regarding the same they again replied back with correct booking ID and wrong name, this shows how they take responsibility of our queries
how will your team will compensate for the mental torture and frustration during this journey where i had to search the local tyre show, getting the car there and the fear that what should happened to my family if we were travelling at night ?
For the Reference I will Attach all the photos.
This whole matter makes me feel frustrated and mentally disturb.
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