[Resolved] Zoomcar — against default vehicle service

Sharfuddin Mohammad

from Hyderabad, Telangana

Address:	#11-163/1, Rama Krishna Nagar, Gopalapatnam, Visakhapatnam-530027., Visakhapatnam, Andhra Pradesh, 530027
Website:	Zoomcar.com

Dear sir/ma’am, i mr. L v sandeep, i’ve planned a trip with my friends & i choosed a self-drive car i went with zoomcar it was a very first booking with zoomcar booking id: jps66j61r i’ve booked a car xuv 500 for[protected] &[protected] instead of that xuv 500 they have replaced it with tata hexa & when i went for picking up the car, it was in very bad position like it don't have horn, it is very dusty, back tyre is tone, one door will not work from inside, have some dents scratch's also and we have shared some of the pics also to them and while traveling the tyre got busted on[protected] around 6/7am and we tried changing the punchered tyre with stepney but the stepney is already in puncture then we took both tyres for so far distance of 3kms by walk and made punctures of it but the technician declared that they are not in condition of getting punctured still he tried and made puncture and we installed the tyres but they failed so we called up zoomcar many times in 15-20 minutes time frequency and intimated them same the customer care executives had requested us to wait for 15mins they where repeating the same till evening they had failed in helping us in assistance latter by there suggestion only we intimated them and left the car as they said and came back home in a difficult way. And now instead of giving me compensation and refund amount which i’ve paid while booking & they had bluffed us & spoiled our whole trip by giving an un-conditional vehicle in last moment where as we don’t have other option to cancel they said vehicle which had been given to us now they are charging me & insisted to pay back the damage charges of bill rs.3867/- and this is not the service am i expecting from zoomcar i would request you to take serious action on them. Please do the needful.
Thanking you.

L v sandeep.
[protected]
Sandeep. [protected]@gmail.com

+5 photos

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Dec 20, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Zoomcar Customer Care's response Hello Sharfuddin,

Greetings!

We understand your concern here. Please note the charge is levied only after the proper inspection, the tyre is damaged during your reservation. Therefore, we have levied the charge. Unfortunately, we will not be able to waive off the charge. Hoping for your kind understanding in this regard.

Regards,
Ramya. S