I have booked Self Driven Car via Makemytrip from 27th April (9:30 p.m. Chennai Airport) to 1st May (9:00 p.m. Chennai Airport) via Booking ID SD[protected].
I got confirmation from Zoomcar (booking ID JPSN7ZNH0), that Hyndaii20 TN85H8239 will be delivered at Airport at 9:00 p.m. (Pic-27-APR-CAR-8239-Allocation-MMT-WhatsApp). I kept calling Makemytrip and Zoomcar customer care from 9:15 to 10:30 (Audio Call record attached), but I did not got any Car.
I had to leave Airport in another Cab at additional cost with family (wife and 2 kids) after waiting for more than 1 hour outside Airport and making 25-30 calls to Zoomcar, Makemytrip and your Delivery Agents. I have all call logs.
When there was no firm delivery confirmation, I left and called customer care to cancel the booking and refund the amount with compensation of my huge loss. (I had to take additional cost of 4000- to 5000/-). I got confirmation on call from customer care that the booking is cancelled and refund will be processed within 24-48 hours. Its 5 days past, instead of giving refund, I am getting another advice of 720/- for payment from Zoomcar.
I am very surprised with the way you run your operations?? Without delivering Car, you have been telling me to return the car with addon payment of 720/-? Is this who your systems are built?
I need RCA of this? If you have delivered the CAR, give me proof of delivery. If not delivered, how come the car is still showing running and how are you raising additional cost?
Should I file complain in Consumer Forum. We will get video footage as well to settle any ambiguity no Car delivery, if there is any.
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