[Resolved] Zoomcar — charging more money for minor car key damage | |||||
This is regarding my booking id jpsy6b5vfn. While droping the hyundai creta they found that the backside plastic part of remote control key was missing. For thet they charging 10k rs. Which i think completely unfair. This key can be repaired at a cost of max 500 rs. But they were telling that hole central locking system has to be changed. I don't know such a big company don't have good mechanical shop to repaid that. And i belive that each part have their own wear and tear issue because of the way it has been used so far. The quality of the car key is questionable when the parts fall down with normal day usage and when no intentional damage or breaking was done. Moreover the car key is completely working fine. So it is unjustified to fine the last person in whose hand it got damaged and also the fine amount is too heavy for that damage. Was this information helpful? | |||||
Oct 29, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 28, 2019 Zoomcar Customer Care's response Hello Kumaran, Greetings! We understand your concern here. We did check the booking and see that the charges are levied on the booking after a thorough check. Hence, we will not be able to reverse the charges. Regards, Appachu Zoomcar | |||||
1 Comment | |||||
Comments
I went through your fine policy, it is mentioned 10 k for keys under severe damage. I believe severe damage means unable to open the car or remote locking function not working. But I have handed over the key fully operational as before and I request zoomcar to consider this damage as minor and charge accordingly. Since there is no operational impact or financial loss because of that. Hope all car are provided with duplicate key also.
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