[Resolved]  Zoomcar — Cheating on fuel refund

Address:	Chennai, Tamil Nadu, 600018
Website:	www.zoomcar.com

I feel angry and disgusted at the level of cheating a customer’s money is happening at Zoomcar.

During a pick-up on 8th March, I was given a car with 30% fuel in it; which made refuel it for Rs 1500 to drive 221 KMs. Just before drop-off, I was offered driving credits for filling up the tank full; which I promptly did for Rs 3650.

As per policy, Zoomcar refunds the bill amount submitted for refueling. While I handed over the payment receipts from the two instances of refueling to their fleet personnel – and also later received one of the fuel refund of Rs 3650 and the driving credits – I was told that there is no proof for the other refuel of Rs 1500!

I struggled hard over several emails to make their customer service understand that I really did refuel the car immediately after pick-up as it’s impossible to drive a car like the Mahindra XUV for 221 KMs with just 30% fuel in it. While calculating, they fail to look at the fact that the refueling of Rs 3650 was done only the next day just before drop-off. Even the reference of my credit card statement did not seem to make any sense to them in correcting their ill-assumed miscalculation.

To add more shame to the already disgusting experience, while I’ve received call backs from Zoomcar prompting me to go-ahead and complete bookings that I had searched and left open; none of my request for a call back on this long-pending refund issue was successful; until I really made an escalation call. I was tired of writing emails over emails for close to a month, only for their representatives to beat around the bush.

Instead of refunding my right amount, Zoomcar runs their car for free on my money.