Zoomcar — Couldn't find the car in the given location

I booked an ertiga from 13th August 11.00 Am till 14th August 9:30 PM. I paid the fee upfront and I was assigned a car. Then car's location was shared and I went to the location to pickup the car but it was not there. I tried calling customer care sever times but there was no response and called nearby zoom service centre and they told that the issue can be resolved only through customer care since it is a online booking. I have paid an amount of Rs.6673/- and I couldn't get the car and whole day plan was spoiled. I mailed regarding the issue and there was no response and I tried calling customer care even today(16.08.2022) still no response. This is some serious issue and this is not resolved as soon as possible I will be taking some serious steps.