[Resolved]  Zoomcar — damage charges

Hello,

I had booked a tuv 300 for 3 august 2018 to 4 august 2018, my booking id is jps64rvvd. After booking, an executive called me and she said that tuv is not available so we are providing you mahindra scorpio, i agreed but i told them that the car should be serviced. On 4th of august we guys left for mahabaleshwar for our trip but after crossing 20km from pune a burning smell started from the engine with a sound.
So we thought to stop the car and call the zoomcar customer support. We called them around 6a. M. But your team sent help to us at 12 p. M. They said that they will provide a cab for us in which 50km are free but after that the taxi charged us at double rate. We had already faced so much difficulty because of the horrible condition of your vehicle. We had to wait on the highway for 6 hours.

Even then we paid the taxi bill, our trip was ruined totally and when i contacted customer support they said they would refund the money within 3 to 5 days. After 5 days i tried many times to contact customer support but no one picked up the call. Is this how customers are supposed to be treated. I am utterly disappointed by your company.

On top of that, around 10 days later an executive called me and said that the engine was seized and we have to pay 10000. Firstly, if your vehicle was damaged, how can you levy that on a customer. We are not responsible for this damage and we refuse to pay any costs. Instead of refunding our amount, you are charging us falsely. I thought that this company was trusted, but now i won't be suggesting anyone to further use your services. I hope i get a reply on this mail, and get my money back or i will have to resort to the consumer forum and social media to unveil your horrible services.