[Resolved] Zoomcar — extra billing charges

abhinav.hoyal.7564

from Mumbai, Maharashtra

Address:	Near gold souk mall jaipur, Jaipur, Rajasthan
Website:	Zoomcar.com

Ihave written this complain as zoomcar is not eesponding tomy complain that i have already told them a lot of time.
They recently have fined with 2240 rs bill which includes extra km and cleaning charges.
And i don't understand when i used only 79 km of total purchased km than how can they fine me with 1240 excess km charges.
And also they fined me unnecessary cleaning charges of 1000 rs when they are already informed that the car was dirty before my pickup also and still these unnecessary charges.
So i wish here this matter can be resolved.
My zoomcar id is registered with my phone number
Thank you

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Oct 11, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by abhinav.hoyal.7564 My booking id is JPS6XSOLU

Verified Support

Sep 10, 2019

Zoomcar Customer Care's response Hello Abhinav,

Greetings!

We did check the booking and have rectified the error in the excess kilometer charges and have reversed the same. We regert to inform that the cleaning charges are valid, as you have dropped the vehicle unclean.

Regards,
Appachu
Zoomcar