[Resolved]  Zoomcar — fake customer service

Address:Mumbai City, Maharashtra, 400064
Website:www.zoomcar.com

I booked a car from zoomcar scorpio. While returning the car got punctured and we had to replace the tyre but the tools weren't good enuf so we weren't able to replace it. So we contacted zoomcar about it and this issue would delay while giving the car on call they forced me to do the extension while promising they will refund and when it came to refund they took their handsoff. That female santoshi told clearly on call that you will get refund for it once u pay the amount. Than i got a call from deepak regarding the same thing we had a long conversation on this and he promised to gave a credit of 490rs even that wasn't valid. They told that they will still check and call within 1 hour which they never did after 2 hour when dey called they are like we didn't got recording i gave them the number from which i called but still nothing and finally after sometime they found the recording and after hearing the recording what they did was a unexpected cheap behavior they told that u won't get any credits not even 490rs upon that charged us 1000rs for smoking in car without any images or proof of it.. Simple revenge
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Dec 19, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2018
Zoomcar Customer Care's response
Hello Sumit,

Greetings!

We understand your concern here. Please share the booking ID for us to look into the above issue.

Regards,
Appachu
Zoomcar
Complaint comments 

Comments

I hit the end trip it is not working it wanted me to extend it charged me 400 bucks on the wallet and even after that the end trip is not working can some one fix this issue and refund my money cycle no 102799
Zoomcar Customer Care's response, Nov 14, 2018
Verified Support
Dear User,

Greetings!

We are sorry that you were unable to end the trip. Please raise the concern through the app, our team shall check and resolve the issue on priority.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Sowmya

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